For Patients

Everything You Need
Before You Arrive

Booking private care should feel simple. Here is how the process works, which insurers we accept, and exactly how to prepare for your first visit.

How It Works

From Booking to
Your Consultation

Five simple steps, most of them done in minutes. No referral, no waiting list, and no repeating your history once you arrive.

Book Online

Choose your specialty, doctor and time. Most appointments are available same-day or next-day.

Share Your Details

Complete a short, secure intake form so your doctor reads your history before you walk in.

Confirm & Prepare

We confirm by email with everything to bring. Use the first-visit checklist below to get ready.

Your Consultation

A full 45 unhurried minutes with your doctor, and a clear written plan before you leave.

Follow-Up

Results land in your portal, reviewed by your own doctor, with direct email access afterwards.

Request an Appointment
Insurance & Payment

Recognised by Every
Major Insurer

Use your private medical insurance or self-pay at fixed, published prices. Whatever you choose, there are no hidden extras on the invoice.

BU
BupaRecognised provider
AX
AXA HealthRecognised provider
VI
VitalityRecognised provider
AV
AvivaRecognised provider
CI
CignaInternational cover
WP
WPARecognised provider
HX
HealixCorporate cover
£
Self-PayFixed, published pricing

Insured with someone not listed? Ask a coordinator and we will confirm your cover before you book.

Before Your First Visit

A Short Checklist
to Arrive Ready

Tick each item as you go. Nothing here is essential, but a little preparation means your doctor can spend every minute on you.

Patient FAQ

Answers Before
You Ask

The questions patients ask most often. If yours is not here, a coordinator is always a message away.

Photo ID, your insurance details if you are using cover, a list of current medications, and any recent test results or letters. The first-visit checklist above walks you through everything.

Ten minutes is plenty. It gives you time to settle and lets your coordinator check you in without cutting into your consultation. We never double-book, so your full appointment time is yours.

Most blood and diagnostic results are ready within 24 to 48 hours. They appear in your patient portal, reviewed by your own doctor, who will explain anything that needs a conversation rather than leaving you to interpret a number.

Yes. Private prescriptions are issued at your appointment and sent to a pharmacy of your choice. If your insurer needs a referral letter, we prepare one free of charge.

Absolutely. Our pediatric team sees children of every age, from newborn checks onward, and there is space in the waiting room for family. Same-day appointments are available when your child cannot wait.

Life happens. Cancel or reschedule up to 24 hours before your appointment at no charge, either in the portal or with one message to your coordinator.

The Novera Portal

Your Records,
Always With You

Book appointments, read your results, message your coordinator and manage repeat prescriptions, all in one secure place, on any device.

  • Book & manage appointmentsReschedule or cancel in a couple of taps
  • Read your results and lettersReviewed by your doctor, ready in 24 to 48 hours
  • Message your coordinatorSecure replies between appointments
  • Bank-grade securityISO 27001 certified, encrypted end to end